About Hugh Macfarlane

Hugh Macfarlane is founder and CEO of align.me. He's the author of 'The Leaky Funnel', and hundreds of video blogs, papers and ebooks and a handful of research reports on all things alignment.

6 Steps on how to close a deal properly

  Want to receive more content like this? Subscribe to our monthly B2B marketing blog! Get your copy of our 2014 Sales and Marketing Alignment Report It's hard enough to get a buyer to commit to a sale. Now try to imagine a buyer who doesn't even know what they're buying from you. Do you think you could close that deal? With any deal, including the situation above, your focus should shift away from closing and to opening. If you open a deal correctly, your buyer will know exactly what you're selling them and why they need it.  Closing the READ MORE

How to nurture leaked buyers back into your funnel

Want to receive more content like this? Subscribe to our monthly B2B marketing blog! It’s inevitable that prospects will leak from your funnel. But just because they aren’t ready to buy from you now, doesn’t rule out the possibility they will buy from you in the future. The success of your funnel is not shaped by your wins, but how you handle your losses. In this week’s blog, Hugh shows you how to build a robust recycling program. Staying positioned with leaked buyers is crucial so that when the time comes to talk to them again, they are perfectly READ MORE

How to close the deal

Want to receive more blogs like this? Subscribe to our twice weekly B2B marketing insights! What makes closing a deal a bit like proposing marriage? Well, neither of them should really come out of the blue. There’s a lot of groundwork to lay down before that final decision. Signing the contract and closing the deal might seem like one huge step for you and the buyer. But it doesn’t always have to be. In this week’s blog, Hugh shares how to break down the process into a set of small, quick tactics that will eventually lead to one READ MORE

How to get your offer accepted ahead of a rival bid

  Want to receive more blogs like this? Subscribe to our twice weekly B2B marketing insights! Your offer is on the table, but it would be silly to assume the deal is done and dusted. At such a late stage, how can you ensure you aren’t Steven Bradbury’d, and that your offer gets accepted ahead of the competition? By now most of the hard work is done, but this doesn’t mean you can’t stumble and fall at the last hurdle. You haven’t won the race just yet. In this week’s blog, Hugh gives substances to numerous tactics you READ MORE

How to make an unrefusable offer

  Want to receive more blogs like this? Subscribe to our twice weekly B2B marketing insights! If your prospect is looking for anything other than the proposal you put on the table – you have already lost. Stop reading, go home, and promise to never do that again. Your buyers have a certain concept of what they need. Whatever that concept is, is rarely shaken at the proposal stage. If someone other than you shaped that concept, then walk away. Nothing we can share with you will undo the stupidity of failing to invest that time up READ MORE

Who should own Go-to-Market planning?

Want to receive more content like this? Subscribe to our monthly B2B marketing blog! Get your free copy of the 2014 Sales and Marketing Alignment Report! Riddle me this. What can lift the probability of Sales accepting Marketing’s leads by 31%, increase the probability of closing these marketing qualified leads by 56%, and increase Marketing’s contribution to revenue by 62%? Planning. More specifically, assigning the right owner to planning. To accelerate your growth, it’s as simple as that. In this week’s blog, Hugh reveals some of the cutting-edge insights from the 2014 Sales and Marketing Alignment report. He delves READ MORE

A freebie’s cost: a reputation for poor customer service

All customers love a freebie! Right? But, what happens when your good intentions backfire, and you’re left looking like the bad guy, as well as being out of pocket? This week, Hugh shares a few personal stories and examines the relationship between discounting and customer service. He looks at the common mistakes companies make when trying to provide deep discounts, and how to offer these discounts without disappointing your customer.

How to shape the buyers’ need

Buyers buy what they think they need. Rather than focusing your efforts on selling the qualities of your solution, why not shape buyers’ need for your product, and let the product sell itself? Yes, that’s right, let your solution sell itself. In this blog, Hugh shows you how to differentiate yourself before the sale, without discussing your product, or its virtues, at all.

How to really upset your market

Being the nice guy to customers is always a good idea. But with prospects, we need to really upset them. Seriously! A prospect might engage with you if you’re nice, but that’s not why they’ll buy from you. They will only buy from you (or anyone) if they think they a problem that needs fixing. And they will only buy from you if they think you can solve the problem better than the other guy. In this week’s blog, Hugh shares his ten favourite tactics to get your prospects in a lather.

How to create compelling content

“What am I expecting my audience to do differently tomorrow?” If you can’t answer this question after consuming a piece of content, then what was the purpose of the communication at all? All too often we finish building our content piece, summarise what we have written, and then fizzle. Or we deliver a vague or unrelated product pitch. In his latest video blog, Hugh demonstrates how to reach a convincing and persuasive conclusion with your content. He shares a sure-fire method to building compelling content and stresses how important it is that your content takes your buyer one step forward READ MORE

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