How to choose measures you can act on
If you don't know what's working, how do you know what to change? So measure inputs (not outputs), measure buyer progression, and - don't measure what you're not prepared to change (or can't). To most ears, "Measuring Sales and Marketing effectiveness" sounds like a low priority. It may be on your B or C list, even on a good day. If you're feeling less generous, you might even call it an academic indulgence and not consider it a priority at all. But if you don't know what's working, how can you know what to change? If you READ MORE ›